9 REASONS TO CHOOSE SOLARGLIDE

Production Line
1
Solarglide customer retention is currently 80.4%
(Based on 2015 and 2016 statistics)
Production Line
1
Solarglide customer retention is currently 80.4%
(Based on 2015 and 2016 statistics)
Managing Director
2
99.2% of customer complaints are dealt with within 24 hours
Managing Director
2
99.2% of customer complaints are dealt within 24 hours
Open for Business
3
Out of 4,373 screens manufactured in the last 18 months we have had 4 returns. 3 of which were damaged in transit. Our current defect returns rate is less than 0.01%
Open for Business
3
Out of 4,373 screens manufactured in the last 18 months we have had 4 returns. 3 of which were damaged in transit. Our current defect returns rate is less than 0.01%
Own Designs
4
99.6% of all enquiries are quoted within 24 hours (This includes weekends) Turnaround time for enquiries during the working day is usually three hours or less
Own Designs
4
99.6% of all enquiries are quoted within 24 hours (This includes weekends) Turnaround time for enquiries during the working day is usually three hours or less
International
5
All orders are monitored from point of dispatch through to delivery via TNT's online tracking service. Our customers receive an email when the goods leave Solarglide and an email confirmation when the goods have been delivered to their final distination
International
5
All orders are monitored from point of dispatch through to delivery via TNT's online tracking service. Our customers receive an email when the goods leave Solarglide and an email confirmation when the goods have been delivered to their final distination
Local Courier
6
We use the online portal "Marine Traffic" to monitor vessel ETA's and ETD's before we dispatch goods. Since 2008 we have never missed a vessel before it departs
Local Courier
6
We use the online portal "Marine Traffic" to monitor vessel ETA's and ETD's before we dispatch goods. Since 2008 we have never missed a vessel before it departs
Investment
7
Solarglide were the first company in the world to gain Type Approval for bridge solar screens. This has since set the standards for others to follow.
Investment
7
Solarglide were the first company in the world to gain Type Approval for bridge solar screens. This has since set the standards for others to follow.
Market Leaders
8
We currently have multilingual staff, furthermore ALL team members are currently learning an international language. We understand the importance and necessity of effective communication with our non-English speaking customers.
Market Leaders
8
We currently have multilingual staff, furthermore ALL team members are currently learning an international language. We understand the importance and necessity of effective communication with our non-English speaking customers.
Production Line
9
Solarglide has a flexible production line; we extend manufacture time to evenings and weekends when deadlines are tight. We do not charge a premium for this service; it's an accepted part of our company culture.
Production Line
9
Solarglide has a flexible production line; we extend manufacture time to evenings and weekends when deadlines are tight. We do not charge a premium for this service; it's an accepted part of our company culture.